The company
NCR is a startup that automates complex institutional processes through workflow software, traceability, operational compliance and data intelligence. Its customers are universities and regulated organizations undergoing digital transformation.
My role
I lead the operation, planning and execution of B2B software projects. The role combines operations management with process discovery, coordination of technical teams and direct relationships with institutional clients.
Process discovery
Mapping how an institution really works and modeling it in BPMN before any software is written.
Delivery
Agile structure, resource management and deliverable tracking across technical teams.
Client relationship
Requirements, after-sales and continuous improvement, so each solution answers a real operational need with measurable impact.
How it connects to my research
My thesis replaced ad hoc, manual EEG cleaning with an explicit pipeline: defined steps, exposed parameters and a quantitative metric at the end. NCR applies the same idea to institutional processes: make each step explicit, auditable and measurable.